Frequently Asked Questions
1. What types of services do you offer?
- We provide a range of cleaning services, including commercial and domestic cleaning. This includes regular office cleaning, deep cleaning, end-of-tenancy cleaning, and specialised services for homes and businesses.
- We specialize in Cleaning sporting Attire, including Track suits, Vests, Shorts, stockings, and Sporting shoes, including Snickers and canvas shoes. We ensure that these are delivered on time for your next sporting activity.
- We also provide technical support in trimming overgrown trees and flowers, growing and designing home gardens that are tailored to our clients' interests and preferences.
2. Do you bring your own cleaning supplies?
Our team is fully equipped with all the necessary cleaning products and equipment. If you have any specific preferences or products, you'd like us to use, we’re happy to accommodate but if you already have supplies, we are happy to use them also.
3. How do you determine the cost of your services?
Our pricing depends on several factors, including the size of the area, the type of cleaning required, the nature of trimming and garden designs and the frequency of service. We provide customised quotes based on your individual needs. Contact us for a free consultation!
4. Are your staff insured and trained?
Absolutely! All our staffs are highly trained, experienced professionals, and fully insured for your peace of mind.
5. Do I need to be home or at the office during the cleaning?
No, you don’t need to be present during the cleaning. Many of our clients provide access to the property, and we will secure everything once the job is done. If you'd prefer to be there, that works too—whatever is most convenient for you.
6. How can I book a cleaning appointment?
You can easily schedule a cleaning by calling us or booking online through our website.
7. What happens if I need to reschedule or cancel my cleaning?
We understand that plans change. Simply contact us at least 24 hours before your scheduled cleaning to reschedule or cancel without any penalty.
8. Do you offer one-time deep cleaning services?
Yes, we do! Whether it's a one-time deep clean, a seasonal refresh, or a pre and post-event clean, we can provide a thorough cleaning for your home or office.
9. What areas do you serve?
We provide cleaning services throughout Uganda. Feel free to contact us for more details.
10. Do you offer eco-friendly cleaning options?
Yes, we offer eco-friendly cleaning products upon request. Let us know if you'd like to opt for green cleaning solutions, and we’ll ensure that only environmentally safe products are used.
11. Can you clean after business hours?
Yes, we offer flexible scheduling, including after-hours cleaning for domestic and commercial spaces, to avoid disrupting your operations.
12. What if I'm not satisfied with the cleaning?
Your satisfaction is our priority. If you're unhappy with any aspect of the cleaning, please let us know within 24 hours, and we will re-do the Cleaning to your satisfaction without any additional costs.
13. Do you offer contract cleaning services for businesses?
Yes, we provide regular cleaning contracts for businesses, tailored to fit your specific needs, whether it's daily, weekly, or monthly cleaning. Contact us to discuss your requirements.